General Support
Questions about using Novara, reading features, library sync, or getting started.
Support
Contact
Account Issues
Login problems, password resets, profile updates, verification, or account security concerns.
Billing and Subscription Support
Subscriptions, virtual coins, Stripe receipts, renewals, cancellations, and refund inquiries.
Author Support
Publishing tools, writer dashboards, monetization, payouts, and story visibility questions.
Copyright and DMCA Requests
Report infringing content or submit a formal copyright complaint under our DMCA procedure.
Business Inquiries
Partnerships, press, advertising, and enterprise opportunities.
Send us a message
Complete the form below and our team will route your request to the right group.
Frequently Asked Questions
How do I reset my password?
Use the login modal on the Novara home page and select the password recovery option if available, or contact support@readnovara.ca from your account email. We will verify your identity and help you regain access.
How do I cancel my subscription?
Sign in and open your Wallet or subscription settings. You can manage billing through your account or email billing@readnovara.ca. Cancelling stops future renewals; access typically continues through the end of the current billing period.
How do I purchase coins?
After signing in, visit your Wallet page to view available coin packs. Purchases are processed securely through Stripe. Coins are virtual currency with no cash value and can be used for chapter unlocks, gifts, and other supported features.
How do I report content?
Use in-app reporting tools where available, or contact us with the story URL, chapter, and a description of the issue. For copyright claims, follow our DMCA procedure and email dmca@readnovara.ca.
How do I contact an author?
If messaging is enabled for a story, use the author or book chat features while signed in. Novara cannot share private author contact details. For platform-related author issues, email authors@readnovara.ca.